Refund Policy

At IPTVIY, customer satisfaction is important to us. Please read this Refund Policy carefully before purchasing any subscription.

1. Free Trial Recommendation

We strongly recommend that all customers request a free trial (when available) before purchasing a subscription. This allows you to verify compatibility with your device, internet connection, and overall service quality.

2. Digital Service

IPTV subscriptions are digital products that are delivered electronically immediately after activation. Because of the nature of digital services, refunds cannot always be provided once the subscription has been activated.

3. Eligible Refund Requests

A refund may be considered in the following situations:

• The subscription has not yet been activated.
• A duplicate payment was made by mistake.
• The purchased service cannot be activated due to a verified technical issue on our side.
• We are unable to deliver the purchased service.

4. Non-Refundable Situations

Refunds will generally not be issued for the following:

• You changed your mind after activation.
• Your internet connection is unstable or too slow.
• Your device is incompatible.
• You purchased the wrong subscription plan.
• You failed to follow the installation instructions.
• Service interruptions caused by your ISP or third-party providers.
• Temporary maintenance or scheduled updates.

5. Technical Support First

Before requesting a refund, please contact our support team. Most streaming issues can be resolved quickly through troubleshooting and proper device configuration.

6. Refund Request Process

If you believe you qualify for a refund, please contact our support team and provide:

• Your Order ID
• Email address used for purchase
• Description of the issue
• Screenshots or videos (if applicable)

Each request will be reviewed individually. We aim to respond within 24–48 business hours.

7. Processing Time

If a refund is approved, processing time depends on your payment provider and may take between 5 and 10 business days before the funds appear in your account.

8. Chargebacks

Customers are encouraged to contact IPTVIY before initiating a chargeback. Unauthorized chargebacks may result in immediate suspension of your account while the payment dispute is investigated.

9. Changes to This Policy

IPTVIY reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be published on this page together with the updated revision date.

10. Contact Us

If you have any questions regarding this Refund Policy, please contact us through our Contact Us page. Our support team will be happy to assist you.